3 Reasons Your Customers Won’t Send Feedback

Customer feedback is information provided by customers about their experience with a product or service, helping teams understand where they can improve. It is very important to get feedback from your customers as their opinion is a resource for improving customer experience and adjusting your services to their needs. This data can be collected with different […]

Customer Segmentation For Better Customer Experience

Over time customer segmentation has solely been seen as a marketing strategy, but recent studies and research have shown that it also can be used to improve customer experience. Humans are unique social beings who like to belong to groups with common values or interests, and for anyone to connect to a group of people […]

Automation In Customer Service

In customer services, now more than ever before, companies are operating with a virtual team of service agents. This means that each agent works independently of the others, which can be challenging. But as well as being challenging, it’s also opening up new opportunities for your business. With a virtual team working together through different […]

Data Management For Customer Experience

Digital customer experience is the new normal for businesses. Customer expectations are increasing with each passing day and not just for the customer but also for businesses that offer products and services. With social media platforms offering instant access to customers, it’s getting tougher to retain them. This is why customer-centricity has become one of […]

Personalisation; The Untapped Customer Experience Strategy

In the age of social media and mobile, customers are increasingly expecting businesses to provide them with a personalised customer experience. That means tailoring tasks and communications to meet their needs as an individual. In other words, it means being able to recognise individual users, respond appropriately and provide tailored services that are relevant to […]

Knowledge Base For Self Service

How can I make my users more comfortable using self-service? You can’t do it alone and you need to involve them in the process. The sooner you get them involved, the better it will be for everyone involved – from internal staff to customers. Self-service is great when it’s used appropriately and with the right […]

Increased Customer Engagement With Loyalty Programs

A loyalty program can be a huge boon for your business. Not only will it help you build customer engagement, but it can also drive revenue and drive brand loyalty in the process. When implemented correctly, a loyalty program can strengthen your brand by fostering trust and encouraging repeat business with your company. On the […]

Why Customer Experience Matters for Your Business

When you think of customer experience, what images come to mind? At first glance, it’s probably not images of nauseatingly prim waiting rooms or a business that has atrocious user interfaces. Instead, most people think of modern services like Apple Store check-in apps and hotels with dazzling guestrooms. By paying close attention to the little […]

Omnichannel customer experience: A non-negotiable expectation.

Omnichannel customer experience is the expectation of a seamless service across all channels a customer uses to interact with your business. The term has been commonly used in recent years, and it has become more mainstream than ever. In fact, only this year, customers have expected omnichannel experiences from over 27% of retail brands they […]