Solutions
All-in-one agnostic platform for Customer Data Management
By Industry
Government
Get closer to your constituents with well managed situation rooms.
Finance
Empower your customers with a truly omnichannel platforms that meets them anywhere.
Utilities
Give your customers a service buffet to serve themselves using Self-Service channels.
Insurance
Foster health and long lasting relationships with Customers, agents, brokers.
By Use Case
Incident Management
Power your situation rooms with the perfect tool to log events across locations and teams.
Contact Center
Manage your call center using AlphaCX, as it features everything you need to track and resolve customer issues.
Telemedicine
Save journey time and maintain Social distance using AlphaCX for your Telemedicine need.
Facility Management
Manage facility residents and your resource persons with our user management feature.
Powerful CRM for business to customer communication
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AlphaCX is the #1 Customer Engagement Platform powering growth for companies in Africa. Enabling businesses to respond to more queries in less time, delivering customers happiness, team productivity, and revenue.
It is a complete Customer Experience solution that offers Conversational Helpdesk, Knowledge Base, and Satisfaction Surveys to enable businesses to deliver consistent alpha customer service.
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Company
AlphaCX is a customer support platform that turns complaints to happiness and Profit. Gives insights on customer satisfaction, retention and business growth.
It is a complete Customer Experience solution that offers Conversational Helpdesk, Knowledge Base, Satisfaction Surveys and Customer Portal to enable businesses deliver consistent alpha customer service.