Customers are forever

AlphaCX will keep your customers and agents engaged.

Conversational Inbox

A unified inbox to capture email, chats, whatsapp, facebook interactions, making it easier to respond to your customers while keeping them engaged.

Automation

Save your team hours and effort by automatically setting ticket deadlines, scheduling outbound emails and notifications using automations in AlphaCX.

Customer Feedback Survey

Understand what customers think about your products, services and support team with in-built feedback tools

Email Ticketing

Convert support emails to tickets seamlessly and assign to your agents without loosing track of them.

Help Center

A knowledge base with answers to problems you may be facing and direct access to support all day, everyday.​

Self-Service Portal

Enable your customers request services, find information, register and resolve issues at their convenience.

Custom Fields

Take granular approach to storing intricate customer data with fields that make work easy for you.

Custom Branding

Customise the interface to suit your brand while delivering great customer experience.

Team Management

Structure your teams into departments, groups or locations, create new roles, set hierarchies within the system.

Ticket Routing

Merge multiple tickets into one tickets. Very useful for duplicate cases.

Ticket Export

Export tickets in PDF and CSV format to deliver regulatory reports. Filter based on ticket details and time period.

AD/LDAP Integration

Use Identity management systems such as Active Directory and Lightweight Directory Access Protocol for user credentials.

Ticket Merge

Merge multiple tickets into one tickets. Very useful for duplicate cases.

Form Builder

Create customisable, and need specific forms to capture data from customers.

SMS Integration

Respond and acknowledge customers issues via SMS. Send bulk SMS at affordable rates.

Whatsapp Integration

Convert whatsapp messages to tickets and assign to your agents without loosing track of them.

Mail Integration

Setup and integrate incoming and outgoing emails to effectively manage customer communication.

Facebook Integration

Sync your facebook page with ease into AlphaCX intelligent ticketing, converting social to tickets.

Be a part of every customer's happiness.

Sign up for early access to our easy-to-use customer experience platform that turns complaints to happiness. A tool that gives insight on customer satisfaction and retention while increasing revenue for businesses.

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AlphaCX is an easy-to-use customer experience platform that turns complaints to happiness, gives insight on customer satisfaction and retention, while increasing revenue for businesses.

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