Net Promoter Score (NPS)
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What is NPS?
Net Promoter Score (NPS) is customer loyalty and satisfaction metric taken from asking customers how likely they are to recommend your product or service to others on a scale of 0-10.
It is measured through customer feedback that is gathered via one or more variations of this question:
“How likely are you to recommend our product/service?”
Create a survey now to get the variables needed for the NPS.
Already have data from a recent survey? Keep scrolling down to calculate your NPS now!
What variables are needed for NPS?
TOTAL RESPONSES = Total number of customers who responded to the survey.
CUSTOMERS SURVEYED = A total number of customers the survey was sent to.
CUSTOMERS WHO RATED 0-6 = A total number of customers with ratings of 0 to 6.
CUSTOMERS WHO RATED 7-8 = A total number of customers with ratings of 7 & 8.
CUSTOMERS WHO RATED 9-10 = A total number of customers with ratings of 9 & 10.
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