Net Promoter Score (NPS)
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What is NPS?
Net Promoter Score (NPS) is customer loyalty and satisfaction metric taken from asking customers how likely they are to recommend your product or service to others on a scale of 0-10.
It is measured through customer feedback that is gathered via one or more variations of this question:
“How likely are you to recommend our product/service?”
Next Step?
Create a survey now to get the variables needed for the NPS.
Already have data from a recent survey? Keep scrolling down to calculate your NPS now!
It’s easy!
What variables are needed for NPS?
TOTAL RESPONSES = Total number of customers who responded to the survey.
CUSTOMERS SURVEYED = A total number of customers the survey was sent to.
CUSTOMERS WHO RATED 0-6 = A total number of customers with ratings of 0 to 6.
CUSTOMERS WHO RATED 7-8 = A total number of customers with ratings of 7 & 8.
CUSTOMERS WHO RATED 9-10 = A total number of customers with ratings of 9 & 10.
Check You NPS
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AlphaCX is an engagement platform purpose-built for teams and customers of small, medium and enterprise businesses.
AlphaCX is a customer support platform that turns complaints to happiness and Profit. Gives insights on customer satisfaction, retention and business growth.
It is a complete Customer Experience solution that offers Conversational Helpdesk, Knowledge Base, Satisfaction Surveys and Customer Portal to enable businesses to deliver consistent alpha customer service.