Customers are forever
AlphaCX will keep your customers and agents engaged.
Conversational Ticketing
A unified inbox to capture email, chats, whatsapp, facebook interactions, making it easier to respond to your customers while keeping them engaged.
SLA Automation
Save your team hours and effort by automatically setting ticket deadlines, scheduling outbound emails and notifications using automations in AlphaCX.
Ratings & Feedback
Understand what customers think about your products, services and support team with in-built feedback tools
Help Center
A knowledge base with answers to problems you may be facing and direct access to support all day, everyday.
Self-Service Portal
Enable your customers request services, find information, register and resolve issues at their convenience.
Team Management
Structure your teams into departments, groups or locations, create new roles, set hierarchies within the system.
Email Ticketing
Convert support emails to tickets seamlessly and assign to your agents without loosing track of them.
Ticket Export
Export tickets in PDF and CSV format to deliver regulatory reports. Filter based on ticket details and time period.
Ticket Merge
Merge multiple tickets into one tickets. Very useful for duplicate cases.
Ticket Distribution
Powerful Ticket distribution options include Round Robbin, Cherry-Picking or allocate ticket using Artificial Intelligence.
Custom Fields
Take granular approach to storing intricate customer data with fields that make work easy for you.
Form Builder
Create customisable, and need specific forms to capture data from customers.
Custom Branding
Customise the interface to suit your brand while delivering great customer experience.
AD/LDAP Integration
Use Identity management systems such as Active Directory and Lightweight Directory Access Protocol for user credentials.
Mail Integration
Setup and integrate incoming and outgoing emails to effectively manage customer communication.
SMS Integration
Respond and acknowledge customers issues via SMS. Send bulk SMS at affordable rates.
Whatsapp Integration
Convert whatsapp messages to tickets and assign to your agents without loosing track of them.
Facebook Integration
Sync your facebook page with ease into AlphaCX intelligent ticketing, converting social to tickets.
Powerful CRM for business to customer communication
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AlphaCX is the #1 Customer Engagement Platform to power support, digital sales and growth in companies of all sizes. Enabling businesses to respond to more queries in less time, delivering customers happiness, team productivity, and revenue..
It is a complete Customer Experience solution that offers Conversational Helpdesk, Knowledge Base, and Satisfaction Surveys to enable businesses to deliver consistent alpha customer service.