AlphaCX will keep your customers and agents engaged.
A unified inbox to capture email, chats, whatsapp, facebook interactions, making it easier to respond to your customers while keeping them engaged.
Save your team hours and effort by automatically setting ticket deadlines, scheduling outbound emails and notifications using automations in AlphaCX.
Understand what customers think about your products, services and support team with in-built feedback tools
A knowledge base with answers to problems you may be facing and direct access to support all day, everyday.
Enable your customers request services, find information, register and resolve issues at their convenience.
Structure your teams into departments, groups or locations, create new roles, set hierarchies within the system.
Convert support emails to tickets seamlessly and assign to your agents without loosing track of them.
Export tickets in PDF and CSV format to deliver regulatory reports. Filter based on ticket details and time period.
Merge multiple tickets into one tickets. Very useful for duplicate cases.
Powerful Ticket distribution options include Round Robbin, Cherry-Picking or allocate ticket using Artificial Intelligence.
Take granular approach to storing intricate customer data with fields that make work easy for you.
Create customisable, and need specific forms to capture data from customers.
Customise the interface to suit your brand while delivering great customer experience.
Use Identity management systems such as Active Directory and Lightweight Directory Access Protocol for user credentials.
Setup and integrate incoming and outgoing emails to effectively manage customer communication.
Respond and acknowledge customers issues via SMS. Send bulk SMS at affordable rates.
Convert whatsapp messages to tickets and assign to your agents without loosing track of them.
Sync your facebook page with ease into AlphaCX intelligent ticketing, converting social to tickets.
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AlphaCX is the #1 Customer Engagement Platform to power support, digital sales and growth in companies of all sizes. Enabling businesses to respond to more queries in less time, delivering customers happiness, team productivity, and revenue..
It is a complete Customer Experience solution that offers Conversational Helpdesk, Knowledge Base, and Satisfaction Surveys to enable businesses to deliver consistent alpha customer service.