Frequently Asked Questions

Chat with customers from Facebook messenger, Instagram DM, WhatsApp (Twilio), Twitter DM, Email and Live chat.

AlphaCX is just $15 per user billed annually or $20 per user billed monthly.

A free plan is available as well.

Android Mobile App will be ready in Q4 2022. iOS Mobile app will be ready in Q1 2023.

Visit our product roadmap here.

Yes, You can export reports in csv and pdf.

Your data is 99.9% safe. It is hosted in the United States on AWS servers.

Users are able to automate Service Level Agreement (SLA) notifications to elevate compliance and stick to turnaround times.

This is the knowledge base that comes with every AlphaCX account at no additional cost.

This allows users Organise and structure relevant information in a central repository for their customers to access. 

We are open to your questions

Give your customers and team the best.

 AlphaCX is an engagement platform purpose-built for teams and customers of small, medium and enterprise businesses.

Powerful CRM for business to customer communication

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AlphaCX is the #1 Customer Engagement Platform to power support, digital sales and growth in companies of all sizes. Enabling businesses to respond to more queries in less time, delivering customers happiness, team productivity, and revenue.

It is a complete Customer Experience solution that offers Conversational Helpdesk, Knowledge Base, and Satisfaction Surveys to enable businesses to deliver consistent alpha customer service.

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