CX Blog

The latest insights and CX news.

Fast Customer Support

Gone are the days when we had to go rent cassettes to watch movies. Then, the process of rewinding the cassettes whenever we wanted to watch the movie again, was

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The Cliche Phrase

Customers are always right! Business owners don’t really like to refer to this phrase anymore because they feel it gives the customer too much sense of entitlement and puts the

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VoC: The Voice of the Customer

Organisations may hear many voices (Customer, Business, Employee, and Process), but the voice of the customer (VoC)  is the driving voice as to what should be important to the organisation

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