Fast Customer Support
August 2, 2021
Gone are the days when we had to go rent cassettes to watch movies. Then, the process of rewinding the cassettes whenever we wanted to watch the movie again, was
CX Blog
The latest insights and CX news.
The Cliche Phrase
July 21, 2021
Customers are always right! Business owners don’t really like to refer to this phrase anymore because they feel it gives the customer too much sense of entitlement and puts the
How Do We Measure Business Success?
July 6, 2021
Many people think success is measured only by the profit after tax of a business. However, this thought is transient, and it limits the potential growth that comes with the
VoC: The Voice of the Customer
June 18, 2021
Organisations may hear many voices (Customer, Business, Employee, and Process), but the voice of the customer (VoC) is the driving voice as to what should be important to the organisation
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