The latest insights and CX news.
Customer feedback is information provided by customers about their experience with a product or service, helping teams understand where they can improve. It is very important to get feedback from your
Over time customer segmentation has solely been seen as a marketing strategy, but recent studies and research have shown that it also can be used to improve customer experience. Humans
In customer services, now more than ever before, companies are operating with a virtual team of service agents. This means that each agent works independently of the others, which can
Digital customer experience is the new normal for businesses. Customer expectations are increasing with each passing day and not just for the customer but also for businesses that offer products
In the age of social media and mobile, customers are increasingly expecting businesses to provide them with a personalised customer experience. That means tailoring tasks and communications to meet their
How can I make my users more comfortable using self-service? You can’t do it alone and you need to involve them in the process. The sooner you get them involved,
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AlphaCX is the #1 Customer Engagement Platform to power support, digital sales and growth in companies of all sizes. Enabling businesses to respond to more queries in less time, delivering customers happiness, team productivity, and revenue.
It is a complete Customer Experience solution that offers Conversational Helpdesk, Knowledge Base, and Satisfaction Surveys to enable businesses to deliver consistent alpha customer service.
